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These General Terms and Conditions of Sale apply to all orders placed on the website "https://www.ballot-flurin.com" (hereinafter referred to as "the Site").
These General Terms and Conditions of Sale are entered into between:
- The company "ABEILLES SANTÉ", a Simplified Joint-Stock Company with capital of €200,000, whose registered office is located at 23 BIS, Avenue du Mamelon Vert - 65110 CAUTERETS – France, registered with the Tarbes Trade and Companies Register under number 388 150 906, intra-Community VAT identification number: FR 31 388 150 906.
Email address: bonjour@ballot-flurin.com
Phone number: 05 62 96 49 57
And, on the other hand,
- Any individual or legal entity wishing to make a purchase via the website "http://www.ballot-flurin.com".
Hereinafter referred to as the "Customer"
The parties agree that their relationship shall be governed exclusively by this contract, to the exclusion of any terms previously available on the Site. However, should any term be missing, it shall be considered governed by the practices in force in the distance-selling sector for companies headquartered in France.
The Customer acknowledges having read all of the aforementioned information and the General Terms and Conditions of Sale prior to placing an order.
Article 1 – Purpose
Scope of application:
These General Terms and Conditions of Sale are intended to define the contractual terms between the company ABEILLES SANTÉ and the Customer, whether a business or a consumer, in connection with the sale of products by the company ABEILLES SANTÉ through its online store.
This contract complies with applicable French regulations, and in particular Law 2004-575, known as the Law on Confidence in the Digital Economy. It also complies with OECD recommendations in the field of electronic commerce, as well as the provisions of the Châtel law, which came into force on June 1, 2008, and the Hamon law, which came into force on June 17, 2014.
Period of application and modification of the General Terms and Conditions of Sale
These General Terms and Conditions of Sale are valid as of April 20, 2018. This edition cancels and supersedes all previous versions.
The company ABEILLES SANTÉ reserves the right to adapt or modify these General Terms and Conditions of Sale at any time without notice. In the event of modification, each order will be subject to the General Terms and Conditions of Sale in force on the day the order is placed.
Accordingly, the Buyer must be at least eighteen (18) years old, legally capable of entering into a contract, and must use this Site in accordance with the General Terms and Conditions of Sale.
The resale or distribution of products purchased on the Site is strictly prohibited.
Article 2 – Product Availability
The products and services offered by the company ABEILLES SANTÉ are presented on its Site in French and English. Any citizen of the European Community or of countries complying with Directive 95/46/EC may not claim linguistic misunderstanding as grounds for cancelling the contract.
Product offers and prices are valid as long as they are visible on the Site, subject to available stock. If products become unavailable after an order has been placed, the Customer will be informed by email or telephone as soon as possible. The company ABEILLES SANTÉ will offer to supply a similar product at the same price. If this is not accepted, and if payment has already been debited, a refund will be issued within a maximum of fourteen (14) days.
Due to the specific nature of the Internet, the company ABEILLES SANTÉ does not guarantee real-time availability of all products and services on its Site. For products not stored in its warehouse, offers appearing on the Site are valid subject to availability from the supplier. In this case, information on product availability is provided at the time the order is confirmed.
Article 3 – Geographic Area
The products sold online and presented on the Site are delivered worldwide.
However, it is the Customer's responsibility to verify that the goods they wish to order can be delivered to the country in which they reside. The Customer understands and accepts that the company ABEILLES SANTÉ is released from all liability in this regard, and consequently no compensation will be owed to the Customer.
Article 4 – Ordering Process
Customers who wish to purchase a product online must follow the procedure described below.
The Customer must complete the identification form, providing all requested details, or identify themselves using their Customer account if they already have one. The Customer must complete the online order form, providing all references for the chosen products, as well as the desired quantities.
The information and details provided by the Customer when placing an order are binding on the Customer. In the event of data entry error(s), the company ABEILLES SANTÉ cannot be held liable for any resulting consequences for the Customer.
The Customer checks the details of their order and its total price. They have the option of correcting any errors before confirming the order.
Validation of the order constitutes acceptance of the General Terms and Conditions of Sale, acknowledgment of having fully understood them, and, where applicable, waiver of the right to rely on the Customer's own purchasing terms or any other terms.
You may also place an order by telephone at 05 62 96 49 57, Monday to Friday from 9:00 a.m. to 4:30 p.m. (French time).
Deactivation of the Customer account
Failure by the Customer to comply with the obligations set out in these General Terms and Conditions of Sale, any payment incident regarding the price of an order, actions contrary to the interests of the company ABEILLES SANTÉ, or the provision of false information when creating the account, may result in suspension of access to the Site's services, or even termination of the account, depending on the severity of the actions in question, without the company ABEILLES SANTÉ being liable for any damages or compensation whatsoever. The company ABEILLES SANTÉ reserves the right to refuse any order from a Customer with whom such a dispute exists, even if that Customer uses a new account.
Article 5 – Order Confirmation
Any order placed with the company ABEILLES SANTÉ must be confirmed by the latter for the order to be definitively accepted.
Order confirmation will be sent to the Customer by email as soon as possible, provided the Customer has supplied a valid email address with no usage restrictions (e.g., a work email address). In this specific case, the company ABEILLES SANTÉ cannot be held liable for non-receipt of the order confirmation containing all contractual information and constituting proof of the transaction.
Each order confirmation includes the deadline for delivery of the order in question.
However, without contradicting the above, when the Customer pays for their order by bank transfer or check, the order is then reserved for five (5) business days, and the order confirmation will specify the order fulfillment period (taking into account the time needed for final collection of the order amount) for delivery of the goods to the Customer.
Article 6 – Price
Prices are valid as long as they are visible on the Site, subject to available stock. The company ABEILLES SANTÉ reserves the right to change prices at any time and undertakes to apply the price in effect on the date the order is validated, subject to the availability of the ordered product on that date.
Prices are shown in euros, inclusive of all taxes. They take into account the VAT applicable on the day the order is placed.
However, sale prices do not include shipping costs, which are charged in addition to the price of the services and products purchased, depending on the order amount. Shipping costs will be indicated before the Customer's order is registered, under the term "delivery fees".
Article 7 – Method of Payment
All orders are payable in euros, using the following payment methods:
- By bank card or private label card (Carte Bleue, Visa, Eurocard/Mastercard, American Express), by entering directly in the designated field (secure entry via SSL encryption) the card number without spaces between the digits, its expiration date, and its security code;
- By check in euros, payable through a French bank, made out to the company ABEILLES SANTÉ and sent to the following address: 75, Place Lagardère - 65700 MAUBOURGUET – France.
The order is then reserved for five (5) business days. Beyond this period, if the check has not been received, the order will simply be cancelled. Finally, the order will only be processed upon receipt of the check and after the payment has been confirmed as collected;
- By bank transfer, by contacting the Customer Service department directly at the following address: bonjour@ballot-flurin.com. The company ABEILLES SANTÉ will then send the Customer all the information necessary to make the transfer.
The order is then reserved for five (5) business days. Beyond this period, if the transfer has not been received, the order will simply be cancelled. Finally, the order will only be processed upon receipt of the transfer and after validation;
- By "cash on delivery" upon delivery of the goods. This service is charged in addition to the order and applicable delivery fees, for an amount of €9.80 including tax (subject to the rate in effect).
The Customer guarantees to the company ABEILLES SANTÉ that they are fully authorized to use the payment card to pay for their order and that their means of payment legally provide access to sufficient funds to cover all costs resulting from their order on the Site, which cannot be held liable for any fraudulent use of the payment method used.
In this regard, certain checks may be carried out by the company ABEILLES SANTÉ. Where the details provided by the Customer are verified by the company ABEILLES SANTÉ, information relating to the Customer's order is subject to automated data processing, for which the company ABEILLES SANTÉ is the controller. The purpose of this automated data processing is to define a level of transaction analysis and combat bank card fraud.
The company ABEILLES SANTÉ is the recipient of the data relating to the Customer's order. Failure to transmit data relating to the order prevents analysis and therefore completion of the purchase.
The occurrence of a non-payment due to fraudulent use of a bank card will result in the details relating to the order associated with that non-payment being recorded in a payment incident file maintained by the company ABEILLES SANTÉ. An irregular declaration or anomaly may also be subject to specific processing.
In accordance with the French Data Protection Act of January 6, 1978, the Customer has the right at any time to access, rectify, and object to all of their personal data by writing, with proof of identity, to: ABEILLES SANTÉ – Data Protection Department – 75, Place Lagardère - 65700 MAUBOURGUET – France.
All payments will be processed using a secure data encryption procedure so that no information transmitted by the Customer can be intercepted by third parties.
Article 8 – Retention of Title
Products delivered to the Customer remain the property of the company ABEILLES SANTÉ until the Customer has paid the full price, principal and incidentals, owed for their order. Payment within the meaning of this clause means the effective collection of the price by the company ABEILLES SANTÉ.
Documents provided to the Customer are governed by the Intellectual Property Code. They therefore remain the property of the company ABEILLES SANTÉ. It is therefore prohibited to reproduce, transfer, or exploit the documents provided without the consent of the company ABEILLES SANTÉ.
Article 9 – Order Fulfillment
The company ABEILLES SANTÉ reserves the right to refuse an order for a "legitimate reason" (as defined by case law), notably (this list not being exhaustive) in the event of:
i) unavailability of the product, an abusive request from the Customer, presumption that the Customer is unable to enter into a contract, or manifest intent on the part of the Customer to harm the company ABEILLES SANTÉ;
ii) fraud or attempted fraud relating to use of the Site.
The company ABEILLES SANTÉ also reserves the right to refuse an order in the event of an obvious typographical error resulting in the display of a "ridiculously low price". The company ABEILLES SANTÉ will contact the Customer to find out whether they wish to maintain or cancel their order at the price that will be communicated to them.
Finally, the company ABEILLES SANTÉ reserves the right to refuse an order in the event of a dispute with the Customer, total or partial non-payment of a previous order, or refusal of bank authorization during the online payment process.
In all other cases, the company ABEILLES SANTÉ undertakes to fulfill the order and deliver the goods to the Customer no later than the delivery deadline indicated in the order confirmation email.
Article 10 – Invoicing
An invoice is automatically generated once the Customer's order has been confirmed by the company ABEILLES SANTÉ. It is sent to the email address provided by the Customer when placing the order, unless otherwise indicated by the Customer. It is also permanently available for consultation via the Customer's account. It is the Customer's responsibility to save and archive their invoices. Indeed, the Customer expressly agrees to receive invoices by email.
The document includes in particular: i) identification and contact details of the company ABEILLES SANTÉ, ii) delivery costs, iii) payment and delivery terms, iv) the essential characteristics of the product(s), v) the price, vi) the address to which complaints should be sent, and vii) information relating to after-sales service.
Article 11 – Delivery
Products are shipped to the delivery address provided during the ordering process.
The Customer is informed by email when the order is shipped. This email contains the address of the site on which to track the status of the package's delivery, as well as the package tracking number, where applicable.
If the recipient of the order is absent at the time of delivery, the carrier will leave a delivery notice, and the Customer or recipient has fifteen (15) days to collect the package according to the instructions indicated on the delivery notice. After this period, the order will be automatically returned to the company ABEILLES SANTÉ, which will contact the Customer to determine the conditions for a possible re-shipment. The processing fees for this new delivery will then be charged to the Customer.
Any defect or delay in delivery beyond the date indicated on the order form must be reported to our Customer Service as soon as possible. The Customer may then cancel their order, by registered letter with acknowledgment of receipt or by written notice on another durable medium, if, after having instructed the company ABEILLES SANTÉ, in the same manner, to make the delivery or provide the service within a reasonable additional period, the company has not done so within that period.
The contract will be considered terminated upon receipt by the company ABEILLES SANTÉ of the letter or written notice informing it of this termination, unless the company ABEILLES SANTÉ has fulfilled its obligations in the meantime.
When the contract is terminated under the conditions provided for in Article L. 216-2, the company ABEILLES SANTÉ will refund the Customer the full amount paid no later than fourteen (14) days following the date on which the contract was terminated.
It is the Customer's responsibility to check the conformity of the goods delivered at the time of delivery and before signing the carrier's delivery note.
The Customer must indicate on the delivery note, in the form of handwritten reservations accompanied by their signature, any anomaly concerning the delivery (opened package, damaged product, etc.). This inspection is considered to have been carried out once the Customer, or a person authorized by them, has signed the delivery note.
Article 12 – Right of Withdrawal
In accordance with Articles L 221-21 et seq. of the French Consumer Code, the Customer has a period of fourteen (14) days (including public holidays and Sundays) to exercise their right of withdrawal without having to give reasons or pay penalties, except, where applicable, return shipping costs. The fourteen (14) day period runs from the date the ordered products are received. As a rule, the Customer has the right to return the product(s) to the company ABEILLES SANTÉ or to a person designated by the company, without undue delay, and no later than fourteen (14) days following communication of their decision to withdraw, unless the company ABEILLES SANTÉ offers to collect the product(s) itself.
However, the Customer may not exercise this right in the following cases:
- "The supply of goods made to the consumer's specifications or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly."
As a result, perishable food products or products requiring special storage, or those with a best-before date shorter than the aforementioned period, cannot be returned. Furthermore, it should be noted that for products with a sealed opening device intended to be used before use, only unopened and unsealed products may be returned by the Customer.
The company ABEILLES SANTÉ advises Customers wishing to exercise their right of withdrawal to contact customer service directly, either by email at bonjour@ballot-flurin.com or by phone at 05 62 96 49 57. All information necessary for returning the goods (procedure, documents to be returned to the company ABEILLES SANTÉ) will then be provided to the Customer in detail. The Customer may also use the withdrawal form available on the Site to exercise their right of withdrawal.
Withdrawal form to be completed here: https://www.ballot-flurin.com/formulaire_de_retractation.pdf
Packages for which no enclosed document allows the sender to be identified (order number, last name, first name, address) cannot be accepted for return.
The product(s) must be returned in their original condition and packaging (if possible), complete and accompanied by a copy of the purchase invoice. The products must not have undergone any alteration whatsoever.
The Customer's refund will then be issued within fourteen (14) days of exercising their right of withdrawal, once they have provided proof that the goods in question have been shipped, or from the date the company ABEILLES SANTÉ recovers the goods.
The costs and risks associated with returning the goods are borne by the Customer sending them back. The return of the product(s) will result in a refund equal to the purchase price of the product(s) purchased (including the amount paid by the Customer for delivery, less return shipping costs, which are borne by the Customer).
Article 13 – Exchange, Refund (Case of Non-Conforming Orders)
If the Customer's order is not conforming — reference error(s) or missing reference(s) — the Customer must report this to the carrier via the delivery note. In any event, the Customer must contact the customer service department of the company ABEILLES SANTÉ as soon as possible.
In the event of a reference error, the Customer must return the product(s) received that are affected by the error. In this case, for the return to be accepted, the Customer must first inform Customer Service (in order to obtain a return number "RMA"), and return the products in perfect condition within five (5) business days of receiving the return number issued by the company ABEILLES SANTÉ. The product(s) must be returned, accompanied by the purchase invoice, addressed to our Customer Service.
The returned product will be refunded or exchanged depending on the Customer's request. If a refund is due (including return shipping costs), it will be issued within fourteen (14) days of receipt of your return.
Article 14 – Warranty
Warranty
The company ABEILLES SANTÉ undertakes to comply with its obligations regarding warranties attached to products sold on its Site. Accordingly, it is the Customer's responsibility to contact the Customer Service of the company ABEILLES SANTÉ if they believe that the goods delivered are not fit for their intended purpose or have hidden defects. It is understood that the legal warranty of conformity is subject to a two (2) year limitation period from delivery of the products, and that the legal warranty against hidden defects must be invoked by the Customer within two (2) years of discovering the hidden defect, with the burden on the Customer to prove the existence of said hidden defect.
The order of December 18, 2014, Article 3: The general terms and conditions of sale for consumer contracts must include, in a box, the following statements:
"When acting under the legal warranty of conformity, the consumer:
- has a period of two (2) years from delivery of the goods to take action;
- may choose between repair or replacement of the goods, subject to the cost conditions set out in Article L. 217-9 of the Consumer Code;
- is exempt from providing proof of the existence of the lack of conformity of the goods during the six (6) months following delivery of the goods. This period is extended to twenty-four (24) months as of March 18, 2016, except for second-hand goods.
This same box also states that the legal warranty of conformity applies independently of any commercial warranty that may be granted.
Finally, it states that the consumer may decide to invoke the warranty against hidden defects in the item sold within the meaning of Article 1641 of the Civil Code, and that in this case, they may choose between rescission of the sale or a reduction in the sale price in accordance with Article 1644 of the Civil Code."
Under the terms of Article L.217-4 of the Consumer Code: "The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery."
Under the terms of Article L.217-5 of the Consumer Code:
"To conform to the contract, the goods must:
1- Be fit for the purpose normally expected of similar goods and, where applicable: match the description given by the seller and have the qualities the seller presented to the buyer in the form of a sample or model; have the qualities that a buyer may legitimately expect given the public statements made by the seller, the manufacturer, or their representative, notably in advertising or labeling;
2- Or have the characteristics mutually agreed upon by the parties, or be fit for any special purpose sought by the buyer, made known to the seller and accepted by the seller."
The company ABEILLES SANTÉ is also bound by the legal warranty against hidden defects, within the meaning of Article 1641 et seq. of the Civil Code, which states: "The seller is bound by a warranty on account of hidden defects in the item sold that render it unfit for its intended use, or which so diminish that use that the buyer would not have purchased it, or would have paid a lower price for it, had they known of them."
The products sold on the Site comply with the regulations and legislation in force in France.
Liability
In the online sales process, the company ABEILLES SANTÉ is bound only by a duty of best efforts; it cannot be held liable for damage resulting from use of the Internet, such as data loss, intrusion, viruses, service interruption, or other unintentional problems. However, without contradicting the foregoing, the company ABEILLES SANTÉ undertakes an obligation of result with regard to fulfilling the order and delivering the goods to the Customer.
The liability of the company ABEILLES SANTÉ under the obligations set out in these General Terms and Conditions of Sale cannot be invoked where failure to fulfill its obligations is attributable to i) an unforeseeable and insurmountable act of a third party, ii) fault on the part of the Customer, or iii) the occurrence of a force majeure event as defined by French courts.
THE COMPANY ABEILLES SANTÉ DISCLAIMS ALL LIABILITY FOR DIRECT AND INDIRECT DAMAGES, WHETHER FORESEEABLE OR NOT, CAUSED IN CONNECTION WITH USE OF THE SITE. IN THE EVENT THAT THE LIABILITY OF THE COMPANY ABEILLES SANTÉ IS ESTABLISHED AND UPHELD FOR DAMAGE SUFFERED BY THE CUSTOMER AND ATTRIBUTABLE EXCLUSIVELY TO THE PLACEMENT OF AN ORDER, SUCH LIABILITY IS LIMITED TO THE AMOUNT OF THE ORDER PAID BY THE CUSTOMER TO THE COMPANY ABEILLES SANTÉ.
Any complaint filed by a user, including any Customer, against the company ABEILLES SANTÉ must be made within fifteen (15) calendar days following the occurrence of the event giving rise to the complaint.
Article 15 – Customer Service
The company ABEILLES SANTÉ undertakes to provide the Customer with goods that conform to their request. To find out about after-sales service procedures, the Customer may contact the Customer Service of the company ABEILLES SANTÉ.
For any information or questions, our Customer Service is available to assist the Customer.
You can contact us as follows:
- By phone at 05 62 96 49 57;
- By email: bonjour@ballot-flurin.com;
- By mail at the following address: ABEILLES SANTÉ - Customer Service - 75, Place Lagardère - 65700 MAUBOURGUET – France.
Article 16 – Force Majeure
The company ABEILLES SANTÉ cannot under any circumstances be held liable for failure to fulfill an order in the event of force majeure as defined by French courts.
Article 17 – Electronic Signature
"Double-click": repeated validation of the order form by the Customer. An order form completed and validated a first time is never taken into account without confirmation by the Customer. This confirmation may be given by means of a checkbox indicating acceptance of the General Terms and Conditions of Sale, or an order confirmation message.
The "Double-Click", combined with the Customer authentication and non-repudiation procedure when placing an order and acceptance of these General Terms and Conditions of Sale, constitutes an electronic signature within the meaning of Article 1367 of the Civil Code, which states: "When it is electronic, it consists of the use of a reliable identification process guaranteeing its link with the document to which it is attached. The reliability of this process is presumed, until proven otherwise, when the electronic signature is created, the identity of the signatory is ensured, and the integrity of the document is guaranteed, under conditions set by decree of the Council of State."
Article 18 – Cryptology
The online store of the company ABEILLES SANTÉ uses the secure "e-transactions" system (from Crédit Agricole), which uses the SSL (Secure Socket Layer) security protocol to encrypt the Customer's banking details.
All orders placed on the Site may be checked by the company ABEILLES SANTÉ.
In this context, the company ABEILLES SANTÉ may ask the Buyer for any supporting documents necessary to fulfill the order, such as proof of identity, proof of address, etc.
These requests will be made by email or telephone.
Article 19 – Proof
Unless proven otherwise, computerized records kept on the servers of the company ABEILLES SANTÉ, as well as on the servers of its banking institutions, will be considered proof of the communications, orders, and payments that occurred between the Parties.
By becoming a user of the Site, the Customer acknowledges that exchanges between the Customer and the company ABEILLES SANTÉ will primarily be electronic, except in special cases described in these General Terms and Conditions of Sale or as required by law.
It is understood between the Parties that the choice of method of exchange constitutes an agreement on evidence within the meaning of Article 1316-2 of the Civil Code.
Article 20 – Retention and Archiving of Documents
Transaction data is archived on a reliable and durable medium, in accordance with the provisions of the Consumer Code set out below:
Article L. 213-1, supplemented by Articles D213-1 and D213-2 of the Consumer Code:
"When a contract is concluded electronically and concerns an amount equal to or greater than €120, the professional party shall retain the document evidencing it for a period of ten years from the conclusion of the contract, where delivery of the goods or performance of the service is immediate. Otherwise, the period runs from the conclusion of the contract until the date of delivery of the goods or performance of the service, and for ten years thereafter." Furthermore, the professional party "guarantees access to it at all times to its counterparty, should the latter request it."
Article 21 – Personal Information
The automated processing of information, including the management of Site users' email addresses, has been declared to the CNIL (French Data Protection Authority) under registration number: 1244223. This is done in compliance with the provisions of Law No. 78-17 of January 6, 1978.
Likewise, all users have the right to verify the accuracy of this data and may request its rectification or deletion by writing to the company ABEILLES SANTÉ at the following address: ABEILLES SANTÉ - Customer Service - 75, Place Lagardère - 65700 MAUBOURGUET – France.
In accordance with the provisions set out in Article L.223-2 of the Consumer Code*, the Customer is informed that they have the right to register on the list opposing telemarketing calls by visiting the following address: "https://conso.bloctel.fr", under the "you are a consumer" section. The Customer must then follow the registration procedure allowing them to opt out of telemarketing calls.
* "When a business collects telephone data from a consumer, it must inform the consumer of their right to register on the list opposing telemarketing calls."
Information and contact details concerning the Customer are confidential. They are used to process orders and to send the Customer information about products similar to those previously supplied. The Customer has the option to object, free of charge (except for costs related to transmitting the refusal), and in a simple manner, to the use of their contact details, each time a message is sent to them. To do so, they need only write to the following address: ABEILLES SANTÉ - 75, Place Lagardère - 65700 MAUBOURGUET – France.
Article 22 – Intellectual Property
In accordance with the laws governing Intellectual Property (literary and artistic property rights, industrial property rights), this Site and all elements, trademarks, designs, models, logos, graphics, etc. found on this Site are the exclusive property of the company ABEILLES SANTÉ and its partners, who grant no license or any right other than that of consulting the Site.
Reproduction or use of all or part of these elements is authorized solely for exclusively informational purposes for personal and private use; any reproduction and any use of copies made for other purposes is expressly prohibited. Any other use constitutes infringement and is punishable under Intellectual Property law, except with the prior written authorization of the company ABEILLES SANTÉ.
Any simple or hypertext link is strictly prohibited without the written and express agreement of the company ABEILLES SANTÉ.
Article 23 – Entire Agreement
These General Terms and Conditions of Sale express the entirety of the parties' obligations.
No general or specific terms communicated by the Customer may be incorporated into these General Terms and Conditions of Sale.
Article 24 – No Waiver
The fact that the company does not invoke a breach by the Customer of any of the obligations referred to herein shall not be interpreted in the future as a waiver of the obligation in question.
Article 25 – Anti-Waste Law for a Circular Economy (AGEC Law)
Our unique identifier: FR280162_01VTJY
Article 26 – Applicable Law, Disputes
These General Terms and Conditions of Sale online are governed by French law, in accordance with European directives, notwithstanding any conflict-of-laws rules.
In the event of a dispute, the parties shall first seek an amicable settlement. The Customer has the option of resorting to a conventional mediation procedure or any other alternative dispute resolution method.
Notwithstanding the foregoing, any dispute relating to the interpretation or performance of this contract between the company ABEILLES SANTÉ and an individual or legal entity considered a consumer will be brought before the French courts, in accordance with the provisions of Articles 46 to 48 of the French Code of Civil Procedure.
It should also be noted that "the consumer may bring proceedings either before one of the courts with territorial jurisdiction under the Code of Civil Procedure, or before the court of the place where they resided at the time the contract was concluded or the harmful event occurred." (Article R.631-3 of the Consumer Code).
For any Business-to-Business contractual relationship between the company ABEILLES SANTÉ and a legal entity, jurisdiction is assigned to the courts of the registered office of the company ABEILLES SANTÉ.